Customer Service & Shipping
Shipping & Delivery
- UK Delivery
Orders are sent by 2nd Class Recorded Delivery (from £3.95), delivery can be expected in 2-5 working days.
Large and heavy orders will be sent by HERMES.
We offer a fast world wide delivery service to all countries by Airmail.
European deliveries from £6
US, Canada and Australia deliveries from £8
- Updating Account Information
If you need to update your details simply login to your account, you will then be able to update your billing and delivery details.
We strive to dispatch all orders received before 2pm Monday to Friday the same day whenever possible.
All deliveries will require a signature upon delivery.
If you are paying by cheque please allow an extra 5 days for delivery.Returns & Replacements
If you are unsatisfied in any way with your purchase you can return it for an exchange or a refund, please try to keep in original packaging with labels intact.
You must send the item back within 14 working days of receiving it.
Please return goods in there original condition: unworn, unwashed, with all labels and case to the following address:
Nightie Night (Returns), 6 Comfrey Close, Wokingham, Berkshire, RG40 5YN.
Once returned we will issue you with a full refund (excluding delivery charges).
Please note: that in instances where free delivery has been given, if your returned items reduce your original order value to below our free delivery threshold, then we will deduct the delivery charge from your refund.
If goods you receive from us are faulty you will receive a full refund (including delivery charges) or a replacement (your choice).
Please allow 14 days for your replacement or refund to be processedOrdering
You can order online from our web site or alternatively you can place telephone orders by calling our Order line on 0871 566 1575
Please send all postal orders to: Nightie Night, Suite 163, 30 Red Lion Street, Richmond Upon Thames, Surrey. TW9 1RB
We accept all major credit cards except American Express.
We also accept PayPal
If you have received a promotion or discount code please enter it into the relevant box when checking out.
Once you have placed your order you will be sent an order confirmation by email. You will also be able to return to our web site and login to your account.
From your account you will be able to track the progress of your order, view our invoices and past orders.